Question 1

What types of documents do you notarize?

Accepted Answer

Some examples include but are not limited to:
 • Loan Documents
 • Real Estate
 • Mortgage Closing
 • Business Documents
 • Power of Attorneys
 • Affidavits
 • Medical Documents
 • Living Will
 • Living Trusts
 • Adoption Papers
 • Promissory Notes
 • Personal Statements
 • Transfer of Property
 • Contracts
 • Government Forms
 • Hospital Notarizations
 • DMV Title/Bill of Sale
 • School Documents
 • Parental Rights Affidavit
 • Minor Travel Consent

Question 2

I need to cancel my appointment. Will I be charged?

Accepted Answer

Yes. We understand that unforeseen events may require you to cancel an appointment, and we empathize. With that said, if the cancellation occurs within four hours of the appointment time, a $25 cancellation fee will be billed.
If the cancellation occurs after the Notary Public has arrived at the agreed upon appointment site/time, a cancellation fee equivalent to the travel fee will be billed immediately.

Question 3

How far will you drive to meet a client?

Accepted Answer

We service Houston and surrounding areas. Use our mileage calculator to confirm if we service your area. Feel free to call us with any questions.

Question 4

What are your hours?

Accepted Answer

We are flexible and willing to work with you. Feel free to call for our availability.

Question 5

Can you help me complete my documents or give me advice?

Accepted Answer

No. A Notary Public is not an attorney and may not give legal advice or assist a signer to draft, prepare, select or complete a document.

Question 6

What is your policy on refunds?

Accepted Answer

We will make every effort to correct a mistake made on our part. A full refund will be awarded to you if a certification omission or error occurs due to our notarization being incorrect and unresolvable.

Question 7

Can you notarize my document with blanks?

Accepted Answer

No. Incomplete documents cannot be notarized legally. Any blanks should be filled in, lined through or marked as “not applicable.”

Question 8

Can I backdate or use a future date to sign my document?

Accepted Answer

No. The signature date must be the date of our service when the document is signed.

Question 9

Can you decline to provide me your service?

Accepted Answer

Yes. We will perform all lawful and reasonable requests for notarization. However, we reserve the right to cancel our service if our Notary Public feels unsafe upon arrival at the appointment. Additional reasons may include but are not limited to:
 • Suspicion of fraud
 • Uncertainty of a signer’s willingness and/or mental awareness
 • Improper identification
 • Inability to provide credible identifying witnesses
 • Incomplete document that contains blank spaces
 • If the document doesn’t include certificate wording (section your Notary Public will stamp), and the signer cannot tell us the certificate they need. Remember, we cannot give legal advice or advise on the certificate you need to use.

Question 10

What are acceptable forms of identification for a signer to present at my appointment?

Accepted Answer

Documentation must include the signer’s photograph, signature, identifying number, and a physical description that includes height, weight, color of hair and color of eyes. The signer must be 18 years of age or older. See acceptable examples below.
 • An unexpired driver’s license or other identification card issued by a state or territory of the United States
 • An unexpired United States passport issued by the United States Department of State
 • An unexpired United States military identification card that is issued by any branch of the United States Armed Forces
 • Inmate identification card issued by the Department of Corrections and Rehabilitation if the signer is in custody
 • Any other unexpired identification card issued by the United States government or a state or tribal government that contains the individual’s photograph, signature and a physical description
 • United States real estate transactions for Canadian or Mexican citizens require a valid, unexpired passport issued by a national government other than the United States government, accompanied by a valid unexpired visa or other documentation that establishes an individual’s legal presence in the United States

Question 11

What are unacceptable forms of identification to present at my appointment?

Accepted Answer

Unacceptable forms of identification include but are not limited to:
 • Driver’s license without photograph
 • Credit cards
 • Marriage license
 • Social Security cards
 • Temporary driver’s license
 • Organizational membership cards
 • Birth certificate

Question 12

What if my identification is expired or I don’t have acceptable identification?

Accepted Answer

If you as a signer do not have valid identification, you may be identified on the oath or affirmation of one or two credible identifying witnesses who know you. This individual or these individuals must have acceptable identification. You have two options:

OPTION ONE: Produce one credible identifying witness who is personally known by the Notary and can produce acceptable identification.
OPTION TWO: Produce two credible identifying witnesses if neither of them are personally known by the Notary. The witnesses must personally know you and take an oath attesting to your identity. The witnesses must not have an interest in or be named in the document(s).

If this is confusing, call us. We are here to help.

Question 13

Can you provide witnesses for my certification?

Accepted Answer

No. Sorry, we cannot provide witnesses. You are responsible for providing your own witness(es) for your appointment. Please make sure they are 18 years of age or older and have acceptable identification. Failure to do so will result in the cancellation of your appointment and a cancellation fee will be charged. Please see question on acceptable identification and our Cancellation Policy if you need more information on what those topics entail.

Question 14

Do you have any resources on notary publics you can share?

Accepted Answer

Check out the Texas Secretary of State website (https://www.sos.state.tx.us/index.html)to learn about the laws that govern a Texas Notary Public.

Signed. Sealed. Done.

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